Refund policy
1. General Return Policy
1.1 Eligibility for Return: Only non-custom, standard collection items are eligible for return. The item must be in its original, unused condition and include all original packaging and tags. 1.2 Return Window: Returns must be initiated within 14 days of the collection date. Any requests beyond this period will not be accepted. 1.3 Return Authorization: Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number by contacting our customer service. Items returned without an RMA number will not be accepted. 1.4 Condition of Returned Items: All items must be returned in their original, unused condition, free from damage, alterations, or signs of wear. Items that do not meet these criteria will not be eligible for a refund.
2. Non-Returnable Items
2.1 Custom Items: Custom-designed interiors, bespoke orders, and any items specifically tailored to customer specifications are non-returnable and non-refundable. 2.2 Sale Items: Items purchased on sale or through special promotions are final sale and cannot be returned or refunded.
3. Return Process
3.1 Initiate Return: Contact our customer service team within 14 days of delivery to request an RMA number. Provide your order number, item details, and reason for return. 3.2 Packaging: Securely package the item in its original packaging, including all tags, accessories, and documentation. Ensure the RMA number is clearly marked on the outside of the package. 3.3 Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item. TMR is not responsible for items lost or damaged during return shipping. 3.4 Inspection and Refund: Once we receive your returned item, it will be inspected for compliance with our return policy. If approved, a refund will be issued to your original payment method within 14 business days. Shipping costs are non-refundable.
4. Exchanges
4.1 Exchange Eligibility: Exchanges are only permitted for non-custom, standard collection items and are subject to availability. 4.2 Exchange Process: Follow the return process to return the original item. Once received and inspected, we will process the exchange and ship the new item to you.
5. Damaged or Defective Items
5.1 Reporting Damage: If you receive a damaged or defective item, contact our customer service team within 48 hours of delivery. Provide detailed photographs of the damage or defect and your order number. 5.2 Resolution: We will work with you to resolve the issue, which may include a replacement, repair, or refund, at our discretion.
6. Custom Item Policy
6.1 No Returns or Refunds: Due to the personalized nature of custom-designed interiors, we do not accept returns or offer refunds on custom items. All sales of custom items are final. 6.2 Custom Item Approval: Before production, customers will receive detailed designs and specifications for approval. It is the customer’s responsibility to review and approve these details. Once approved, changes cannot be made, and the order cannot be canceled.
7. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team:
- Phone: 0333 022 0494
- Address: Unit 1 / 1F Mount Pleasant Trading Est, Mount Pleasant Rd, Wisbech, PE13 3FF, United Kingdom
By purchasing from TMR, you acknowledge and agree to this Return and Refund Policy. Thank you for choosing TMR for your premium leather interior needs.